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Account Manager 

Location: Livingston, Scotland (Hybrid)
The role: Full Time (9am – 5pm, Monday – Friday)

About Brightridge 

Brightridge Technology is a growing technology partner supporting businesses across Managed IT Services, Connectivity, Telephony and Cyber Security. 

We work closely with organisations to provide clear, secure and supported technology solutions, backed by responsive service and long-term relationships. As we continue to grow, we are looking for an experienced and motivated Account Manager to join our team. 

This is an opportunity for someone who enjoys building trusted client relationships, taking a strategic approach to account management, and becoming part of a business with ambitious growth plans. 

The Role 

The Account Manager will manage and develop a portfolio of client accounts, acting as a trusted point of contact while identifying opportunities to strengthen and grow relationships. 

This is a client-facing role involving regular meetings both on-site and remotely, so the successful candidate must be confident building relationships, leading conversations and representing Brightridge professionally. 

We are looking for someone proactive, organised and commercially aware, with a structured and measurable approach to account management. As an MSSP, Brightridge focuses on proactive technology and security management rather than reactive break-fix support, and the successful candidate should share this mindset. 

While supported by the wider team, this role requires someone capable of taking initiative, managing their workload effectively and hitting the ground running. 

Key Responsibilities 

• Manage and develop a portfolio of customer accounts 

• Build strong long-term client relationships through regular engagement and reviews 

• Attend client meetings across the Central Belt and beyond 

• Identify opportunities for account growth, service improvements and cross-selling 

• Support clients with forward planning and technology roadmaps 

• Maintain accurate CRM records, reporting and account activity 

• Work closely with technical and support teams to deliver excellent customer outcomes 

• Support contract renewals, retention activity and issue resolution 

• Represent Brightridge professionally at meetings, events and networking opportunities 

Skills & Experience 

Essential 

• Minimum 3 years’ experience in an account management or client relationship role 

• Proven experience managing and growing customer accounts 

• Knowledge of Managed IT Services, Connectivity, Telephony and Cyber Security 

• Strong communication and relationship-building skills 

• Experience using CRM systems and reporting tools 

• Organised, self-motivated and commercially aware 

• Able to manage multiple priorities and work independently 

• Full UK driving licence and access to a car 

• Within commuting distance of Livingston / the Central Belt 

Desirable 

• Experience working within an MSP or MSSP environment 

• Experience supporting SME clients 

The Person 

We are looking for someone who is: 

• Personable, professional and approachable 

• Proactive and solutions-focused 

• Strategic and methodical in their approach 

• Ambitious and motivated to grow client relationships 

• Prepared to go the extra mile for clients 

• Comfortable communicating with stakeholders at all levels 

Salary & Benefits 

• Competitive salary dependent on experience 

• Opportunity to earn commission / incentives 

• Hybrid working 

• Use of company pool car for business travel where required 

• Ongoing training and development 

• Opportunity to grow within an ambitious and expanding technology business 

Applications

To apply, please email your CV and a short covering note outlining your experience and interest in the role to hello@brightridge.co.uk.